Privacy policy

Privacy Policy

Last updated: 9 September 2026

Royal Avenue respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit or purchase from our website.

1. Who We Are

Royal Avenue is operated by:

BRABOX LTD

Company Number: 16892879

Unit F Winston Business Park
Churchill Way
Chapeltown
Sheffield
England

Email:

braboxltd@gmail.com

2. Information We Collect

Depending on how you interact with our website, we may collect:

  • Name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Shipping address;

  • Order information;

  • Payment-related information;

  • IP address;

  • Browser and device information;

  • Website usage information;

  • Communications you send to us.

We do not normally store complete payment card details. Payment information is processed by the relevant payment provider.

3. How We Use Personal Information

We may use personal information to:

  • Process and fulfil orders;

  • Process payments;

  • Arrange delivery;

  • Provide tracking information;

  • Provide customer support;

  • Process returns and refunds;

  • Prevent fraud;

  • Protect our website and customers;

  • Improve our website and services;

  • Comply with legal obligations;

  • Send marketing communications where legally permitted.

4. Legal Basis

Depending on the circumstances, we may process personal information because:

  • Processing is necessary to fulfil a contract;

  • Processing is necessary to comply with a legal obligation;

  • We have a legitimate interest in operating and protecting our business;

  • You have provided consent where consent is required.

5. Payment Providers

When you make a purchase, payment information may be processed by third-party payment providers.

We do not normally have access to your complete payment card number.

Payment providers process information according to their own privacy policies and applicable requirements.

6. Logistics and Delivery

We may share relevant order information with logistics, fulfillment and delivery providers where necessary to process and deliver your order.

This may include:

  • Name;

  • Delivery address;

  • Contact information;

  • Order information;

  • Tracking information.

7. Cookies

Our website may use cookies and similar technologies to:

  • Operate essential website functions;

  • Remember preferences;

  • Analyse website traffic;

  • Improve website performance;

  • Support marketing activities where permitted.

Where required by applicable law, we will request consent for non-essential cookies.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining records, resolving disputes and complying with legal obligations.

9. Your Rights

Depending on applicable law, you may have rights including:

  • Accessing your personal information;

  • Correcting inaccurate information;

  • Requesting deletion;

  • Restricting processing;

  • Objecting to certain processing;

  • Data portability;

  • Withdrawing consent where processing is based on consent.

Requests can be sent to:

braboxltd@gmail.com

We may need to verify your identity before completing certain requests.

10. Marketing

Where required, marketing communications will only be sent in accordance with applicable law.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. International Transfers

Some service providers may process personal information outside the United Kingdom.

Where required, appropriate safeguards will be used for international transfers in accordance with applicable data protection law.

13. Complaints

If you have concerns about how your personal information is being handled, please contact:

braboxltd@gmail.com

You may also have the right to complain to the UK's Information Commissioner's Office (ICO).

14. Changes

We may update this Privacy Policy from time to time.

Any updated version will be published on this page with a revised date.

15. Contact

Royal Avenue
Operated by BRABOX LTD

Company Number: 16892879

Email: braboxltd@gmail.com