Terms of service

Terms of Service

Last updated: 9 September 2026

These Terms of Service govern your use of the Royal Avenue website and your purchase of products through our online store.

By using our website or placing an order, you agree to these Terms.

1. About Royal Avenue

Royal Avenue is operated by:

BRABOX LTD

Company Number: 16892879

Unit F Winston Business Park
Churchill Way
Chapeltown
Sheffield
England

Email: braboxltd@gmail.com

2. Website Use

You agree to use our website lawfully and responsibly.

You must not:

  • Use the website for unlawful purposes;

  • Attempt to gain unauthorised access;

  • Interfere with website security;

  • Introduce malicious software;

  • Attempt to disrupt website operation;

  • Use our content without permission where permission is required.

3. Products

We make reasonable efforts to ensure that product descriptions, specifications and images are accurate.

Product colours and appearance may vary depending on your device or screen.

We reserve the right to correct errors or inaccuracies where permitted by law.

4. Prices

Prices are displayed in the currency shown on the website or checkout.

Prices may change from time to time.

Any price change will not affect an order that has already been accepted, except where required by law or where an obvious pricing error has occurred.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

We will send an order confirmation after receiving your order.

An order confirmation does not necessarily mean that the order has been accepted.

We reserve the right to cancel an order where permitted by law, including where:

  • A product is unavailable;

  • There is an obvious pricing error;

  • There is an obvious product description error;

  • Fraudulent or suspicious activity is identified.

If we cancel an order after payment has been taken, the applicable amount will be refunded.

6. Payments

Payments are processed using the payment methods available at checkout.

You confirm that you are authorised to use the payment method provided.

7. Shipping

Orders are normally processed within 1–3 business days.

Estimated delivery times vary depending on destination.

Please see our Shipping Policy for full details.

8. Returns and Refunds

Returns, cancellations and refunds are handled according to our Refund & Returns Policy and applicable consumer law.

Nothing in these Terms limits statutory consumer rights.

9. Intellectual Property

Unless otherwise stated, website content including:

  • Logos;

  • Text;

  • Graphics;

  • Images;

  • Product descriptions;

  • Website design;

  • Other materials;

is owned by or licensed to BRABOX LTD and may not be reproduced or used without appropriate permission.

10. Website Availability

We do not guarantee that the website will always be available or free from errors.

We may temporarily suspend or modify the website for maintenance, security, technical reasons or other operational requirements.

11. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to applicable law, we will not be responsible for losses that are not reasonably foreseeable or that result from circumstances outside our reasonable control.

12. Events Outside Our Control

We are not responsible for delays caused by circumstances outside our reasonable control, including severe weather, carrier disruption, strikes, government action, infrastructure failures, natural disasters or other exceptional events.

13. Consumer Rights

Nothing in these Terms affects rights granted to consumers under applicable UK consumer protection law.

14. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer rights that apply to you.

15. Contact

For questions about these Terms:

Royal Avenue
Operated by BRABOX LTD

Email: braboxltd@gmail.com