Refund policy
Refund & Returns Policy
Last updated: 9 September 2026
At Royal Avenue, we want you to be satisfied with your purchase. This policy explains how returns, cancellations, refunds and faulty or incorrect products are handled.
Royal Avenue is operated by BRABOX LTD, a company registered in England and Wales.
BRABOX LTD
Company Number: 16892879
Unit F Winston Business Park
Churchill Way
Chapeltown
Sheffield
England
Email: braboxltd@gmail.com
1. Your Legal Right to Cancel
If you are a consumer purchasing products online in the United Kingdom, you generally have a legal right to cancel your order within 14 days after receiving the goods, without having to provide a reason.
After notifying us of your cancellation, you generally have a further 14 days to return the goods.
This statutory right is separate from any additional return period that Royal Avenue may offer.
2. Additional 30-Day Returns
In addition to your statutory rights, Royal Avenue may accept eligible returns within 30 days of delivery, subject to the conditions below.
Products should be returned:
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Unused;
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In their original condition;
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With original packaging where reasonably possible;
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With any included accessories, tags or documentation.
This additional return period does not limit or replace your statutory consumer rights.
3. How to Request a Return
Please contact us before sending an item back.
Email:
Please include:
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Order number;
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Full name;
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Product name;
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Reason for the return;
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Photographs where relevant.
We will provide return instructions after reviewing your request.
Please do not send a return to our registered office unless we specifically instruct you to do so.
4. Return Shipping Costs
For a change-of-mind return, the customer may be responsible for reasonable return shipping costs where permitted by applicable law and where this cost has been disclosed appropriately.
If the product is faulty, damaged, incorrect or not as described, Royal Avenue will handle the matter in accordance with applicable consumer law.
5. Faulty, Damaged or Incorrect Products
If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible at:
Please provide photographs where possible.
Depending on the circumstances and your legal rights, we may provide:
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A replacement;
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A repair;
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A refund;
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Another appropriate remedy.
Nothing in this policy limits your statutory rights.
6. Refunds
Once an eligible return has been received and assessed, we will process the applicable refund.
Refunds will normally be issued to the original payment method.
Where a statutory cancellation right applies, refunds will be provided in accordance with applicable UK consumer law.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
7. Original Delivery Costs
Where a customer exercises a statutory cancellation right, applicable law may require Royal Avenue to refund the cost of standard delivery.
Any additional amount paid for an upgraded delivery service may not be refundable beyond the cost of the least expensive standard delivery option available.
8. Products Excluded From Cancellation or Return
Certain products may be excluded from cancellation rights where permitted by law, including:
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Personalised or customised products;
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Products that are liable to deteriorate or expire rapidly;
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Sealed products that cannot be returned for health or hygiene reasons once unsealed;
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Other products falling within a statutory exception.
9. Contact
For questions regarding returns or refunds:
Royal Avenue
Operated by BRABOX LTD
Email: braboxltd@gmail.com
Company Number: 16892879