Shipping policy
Shipping Policy
Last updated: 9 September 2026
At Royal Avenue, orders are processed and dispatched from our own inventory through our logistics and fulfillment agent.
1. Order Processing
Orders are normally processed within:
1–3 business days
Processing begins after payment has been successfully received.
Orders placed during weekends, public holidays or periods of exceptionally high demand may require additional processing time.
2. Estimated Delivery Times
Our estimated delivery times are:
United Kingdom: 3–7 business days
Europe: 5–10 business days
Other international destinations: 7–15 business days
These delivery periods are estimates and are not guaranteed delivery dates unless expressly stated otherwise at checkout.
3. Tracking
Once your order has been dispatched, tracking information may be provided by email.
You can track your shipment through:
Tracking information may take some time to become active after dispatch.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional delivery charges may apply where permitted by law.
Please contact us as soon as possible if you notice an error in your delivery information.
5. Delivery Delays
Delivery times may be affected by circumstances outside our reasonable control, including:
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Carrier delays;
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Customs procedures;
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Severe weather;
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Public holidays;
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Industrial action;
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High shipping volumes;
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Transport disruptions.
If your order has not arrived within the expected delivery period, please contact:
We will assist with checking the shipment status.
6. International Orders
For international deliveries, local customs duties, import taxes or other charges may apply depending on the destination and applicable local regulations.
Where such charges are legally payable by the customer, the customer may be responsible for them.
7. Lost or Damaged Shipments
If your order appears to have been lost or arrives damaged, please contact us promptly.
Please provide:
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Order number;
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Name;
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Description of the issue;
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Photographs where appropriate.
We will investigate the matter with the relevant logistics or delivery provider.
8. Delivery Responsibility
We will make reasonable efforts to ensure orders are dispatched within the stated processing period and that customers receive appropriate shipment information.
Nothing in this policy limits any rights or remedies available to consumers under applicable law.
9. Company Information
Royal Avenue
Operated by BRABOX LTD
Company Number: 16892879
Unit F Winston Business Park
Churchill Way
Chapeltown
Sheffield
England
Email: braboxltd@gmail.com